Roles and Responsibilities
Prepare Training Modules to conduct the training, Such as Product & Process Training, Soft Skills
Training, Communication Skills Training, Sales Training, SOP Training and Induction & Etc.
Monitor and coach agents on grammar, pronunciation, syllable stress, and other aspects of the English language, culture, etc.
Provide consistent coaching and feedback to enhance employee performance.
Support floor training initiatives, and intermittently assist in design and development of training material.
Provide feedback and input for training content enhancement and development.
Develop action plans for the bottom quartile and ensure they move up the learning curve. Ensure advisors are skilled & knowledgeable to handle customer interactions.
Coach advisors on improvement in products & processes, Create learning solutions, and customize training delivery.
Provide Financial Market Training - Forex & Comex. Conduct OJT & Refresher Training. Organize JKQ & Complete Certification Process.
Conduct Session on Compliance & Customer Satisfaction.
You shall execute & perform all such duties that may be assigned to you from time to time and we reserve the right to change these at its discretion.
Desired Candidate Profile
Minimum Graduate or Post Graduate.
Talkative, Enthusiastic, and Innovative.
Knowledge of Global Market. (Forex & Comex)
Fluent English Communication, Sales & Marketing Skills are required.
Perks and Benefits
Overseas Trip by Company.
Fixed in-hand salary.
Medical Insurance
